Privacy Policy | Endeavour Solar

Privacy Policy – Endeavour Solar

Effective Date: 9 October 2025

At Endeavour Solar, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also comply with Google’s data protection and advertising policies to ensure transparency and user control.

1. Information We Collect

We collect personal information when you:

  • Place an order or request a quote
  • Register for our services
  • Subscribe to newsletters or marketing communications
  • Contact us via our website, email, or phone
  • Interact with our website, ads, or social media channels

The types of information we may collect include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (where applicable)
  • Device information, browser type, and IP address (via cookies and analytics tools)

2. Purpose of Collecting Information

We collect and use your personal information to:

  • Process and fulfill your orders or service requests
  • Communicate with you about your orders, products, or services
  • Provide customer support and technical assistance
  • Send marketing communications (only with your consent)
  • Improve our website, products, and user experience
  • Meet our legal and regulatory obligations

We do not sell, rent, or trade your personal data. Information is shared only with trusted third parties (such as couriers, payment processors, and IT providers) when required to deliver our services or comply with legal requirements.

3. Cookies and Analytics

Our website uses cookies and similar technologies to enhance functionality and user experience. We also use Google Analytics and related tools to understand website usage patterns.

Cookies help us:

  • Recognise repeat visitors and remember preferences
  • Analyse website performance and traffic
  • Improve the relevance of our content and marketing campaigns

You can choose to disable cookies in your browser settings. However, this may affect some website functions.

For more information about how Google collects and processes data, visit: Google Partner Sites Policy.

4. Data Security

We take data protection seriously and use industry-standard safeguards to protect your information from misuse, interference, loss, or unauthorized access.

Our measures include:

  • SSL (Secure Sockets Layer) encryption on all data transmissions
  • Access controls and password protection for authorized staff only
  • Regular system maintenance, monitoring, and security audits

If a data breach occurs that may cause serious harm, we will promptly notify affected individuals as required by law.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by Australian law. When no longer required, your information will be securely deleted or anonymized.

6. Your Rights (Australian Privacy Principles)

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access and request a copy of your personal information
  • Request correction of any inaccurate, incomplete, or outdated information
  • Withdraw consent for marketing communications
  • Make a complaint if you believe your privacy has been breached

We respond to all privacy-related requests within a reasonable timeframe in accordance with the APPs.

7. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our privacy team:

02 9236 7404 or 1300 94 11 33
ecommerce@endeavoursolar.com.au
www.endeavoursolar.com.au

8. Policy Updates

We may update this Privacy Policy from time to time to reflect business, legal, or technological changes. Any updates will be posted on this page with a new effective date.

9. Compliance and Transparency

Endeavour Solar complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Google’s advertising and data usage policies. We maintain full transparency about how personal data is collected, processed, and stored, and provide users with clear options to manage their data.